frequently asked questions

Total Connect can help businesses at any stage - from newly created firms moving into a new or purpose built premises through to established companies that want to create a more efficient workplace.

Through making better use of technology, businesses stand to save money and improve profitability.

Our products and services pages outline all the ways Total Connect can help in taking care of your business.

Total Connect (formerly known as Exabit communication and Total Cabling Solutions) has helped a number of high profile businesses across all industry sectors including the West Coast Eagles, Shell, BHP, Water Corporation, ANZ Bank, MYER, DVG Automotive, Sally Malay Mining, Westrac CAT, Royal Perth Hospital and the Department of Defence – to name but a few.

For example, last year we installed an Avaya IP Office 406 telephone system and Avaya Compact call centre solution for the West Coast Eagles to assist communication for players, coaching and administrative staff around the country.

Using Avaya, the world’s leading IP telephony system provider, Total Connect installed a system that allows the business to use audio, video and data, wired and wireless voice all over a single IP packet network.

This technology enables companies to make STD and international calls at local call rates and centralise all calls through one centre.

Still in its infancy in the Perth market, IP telephony is the future for business communication…

Yes!  Total Connect can assess your workplace telecommunications set-up and recommend solutions that could save you money.  Call Total Connect today on 9426 5000 for a free quote.

Through intelligent design and understanding your complete office communications infrastructure, we can help save you money.

Sometimes this will include the redesign of telecommunications plans from carriers (eg. Telstra), but it can include new hardware or simply looking over the complete architecture from a different perspective.

And using one company for all work creates an additional cost saving.

For example, with DVG automotive group we have established a new secure network infrastructure and a VoIP network across the many sites. This not only enabled greater features and toll bypass but enabled incoming calls to be shared by receptionists across multiple sites. At smaller sites reception and call answering duties have been allocated to other larger sites.

Total Connect provides solutions for business benefit. We don't believe in selling the latest technology unless it can provide a genuine benefit to our clients.

VoIP is a great technology, which can provide substantial cost savings to clients in many ways other than pure toll bypass. It can open up new ways for businesses to interact with clients.

We have many different solutions for all types of industries and we would be delighted to discuss the benefits a tailored technology solution can provide your business.

With Total Connect you deal with one single company for your entire office infrastructure. At Total Connect our clients are appointed a project manager who will guide them through a scoping, design and installation process which could otherwise take up to five different companies to manage. With an understanding of all the elements that are a part of your infrastructure, and experience in delivering all of them, Total Connect truly takes care of your business.